Questions and answers in pdf format
Bed sizes: (All our cabins can be booked for double or quadruple occupancy)
*** Please note that all beds are fastened to the floor and cannot be moved.
Passengers who wish to use a quadruple cabin for three people will not have to pay extra for the unoccupied bed.
Unfortunately, there is no room for cots in the cabins. Cabin occupancy is determined based on the number of beds available.
Each cabin is equipped with:
Please note that there are no coffee makers or hair dryers in the cabins.
The phones in the cabins are for internal use only. On board, in case of emergency, please dial “4111”.
Please note that the cellular network is very limited in several regions served by the ship. You will be able to receive the network in Rimouski, Sept-Îles, Havre-Saint-Pierre, Natashquan, as well as in the ports and on board the ship from Saint-Augustin to Blanc-Sablon. Public pay telephones are also available on the docks of all ports except Tête-à-la-Baleine and Saint-Augustin.
TVs are connected to a satellite antenna and have access to a selection of channels. However, there are no DVD players.
In accordance with our sustainable development policy, cabin maintenance is based on a model that aims to reduce environmental impacts. As such, the change of bed linens is done at the end of the passenger’s itinerary or when required. A change of towels is offered twice to clients on longer trips.
A light summary refreshment of your cabin will be done every day (wastebasket, floor and bathroom).
Please take note that due to the type of beds, our staff does not make up the beds during your journey. This is your responsibility and it is of course at your sole discretion.
Cabins must be vacated two hours before docking and no later than 3 pm on the day you disembark, with the exception of passengers disembarking in Rimouski where the cabin must be vacated at 9:30 am.
The Bella Desgagnés is equipped with an elevator that facilitates access to the various decks of the ship. The passageways on the ship are wide enough for passengers in wheelchairs. There are also two Select Plus cabins (double occupancy) on Deck 5 available for people with reduced mobility.
The forward lounge is a VIP Lounge reserved for certain passengers only, but the aft lounge is open to everyone.
The VIP Lounge on Deck 6 is reserved exclusively for passengers who have booked Select, Select Plus and Panoramic cabins on Decks 5 and 6.
All passengers with a cabin can use the fitness room on Deck 6 for a fee of $7 a day.
This privilege is free for passengers who buy a Select cabin package.
Portholes in cabins on Deck 3 are 39 cm (15 ’’) in diameter.
Cabin windows on Decks 5 and 6 are 99,5 cm wide X 69,5 cm high. (39’’ X 27’’)
The half-price passage discount for passengers 15 years old and under and passengers 65 years of age and over is for maritime passage only and is already factored into the “package” price.
The accompanying person pays the same rate as the passenger with reduced mobility depending on his/her age group.
To limit the spread of Covid-19, the information below may have changed. Refer to the document “Covid-19 – Special procedures” for more details.
|Tuesday to Sunday : 7:00 am to 10:00 pm|
|Monday : 7:00 am to 10:00 am|
|Depending on the number of passengers aboard and the period of the year, the number of sittings in the dining room varies from one to two. Mealtime is thus variable depending on the trip.|
Customers in Selects cabins can choose the service that suits them best. Subsequently, depending on availability, some passengers in the double superior cabin (priority according to the reservation date) will be able to choose the service that suits them best until a service is complete.talled adjacent the dining room entrance where you can verify your service assignment.
You cannot bring alcoholic beverages aboard the ship. However, Relais Nordik holds a license to sell alcohol and we are happy to offer beer and a selection of wines. Please ask onboard for information about drinks and drink prices.
We sell wine and beer onboard ($).
If you miss a meal service while on an onshore excursion, you can substitute a cafeteria meal once you’re back aboard.
You can choose either the “Daily Special” (soup, main course, and dessert) available until 2:30 pm for lunch and until 7:30 pm for dinner, or an à la carte meal (hamburgers, sandwiches, fries, etc.).
Gratuities are not included in any meal prices (this applies to meals included in package rates and à la carte meals). Tipping is at your discretion.
The arcade is open to all passengers and is located on Deck 3.
From June to September, we provide workshops on various topics, observation sessions on the decks, ship tours, etc. Of course these activities are offered when the weather and the schedule allow it.
In the summer, Coopérative de solidarité en tourisme équitable (CoSte) organizes ground excursions for a fee ($). As you cannot make reservations for these excursions once aboard, you must make reservations in advance by communicating with them at 1-877-573-2678. You may also consult the list of excursions offered on their website at the following address: https://coste.reservotron.com/coste-directory Please note that Relais Nordik works in partnership with CoSte but is not responsible for this service.
Given the remote areas that we sail, internet access may be available in our Internet access points depending on the position of the ship and the number of devices connected. Please note that when available, wifi access is free but very slow and limited.
The ship has an infirmary on Deck 3 that is available for emergencies only.
There are three defibrillators onboard the ship: one in the infirmary, one in the reception office, and one in the wheelhouse.
Each department also has a small first aid kit for minor injuries.
We recommend that you bring antiemetics/medications (e.g., Gravol) that may relieve motion sickness, nausea, and vomiting. You can also purchase sea sickness bracelets onboard. Please note that no motion sickness medication is sold onboard the ship.
Warm, waterproof clothing, good shoes with nonslip soles, and gloves are recommended year round.
A self-service coin-laundry for passengers is available on Deck 7.
Self-service pay lockers are located on Deck 4. For locker tokens, please see a Purser or a cafeteria staff member.
Public showers are available on Deck 7 for passengers who have not booked a cabin.
Unfortunately, no towels are provided for the public showers. Be sure to bring your own.
There are no bicycle racks on board as bicycles must be placed in a shipping container. To use bicycles on shore during a port call please be sure to advise the Purser at least one stop before the port where you want to use your bike.
* Please note that this service is available only for daytime stopovers.
Soap, towels, and bedding are provided in cabins. Remember your toothpaste, hand cream, and hair dryer, because these items are not provided. If you forgot something, we do have a few personal hygiene products for sale onboard.
When you make your reservation, please give us a phone number or email address where we can reach you quickly if and when required.
*Please note that you can always visit our website to check the Ship’s position.
The maximum weight for personal baggage is 20 kg per person.
For items that weigh over 20 kg, an excess baggage fee will be charged.
Unfortunately, perishable goods are not permitted onboard in your luggage. However, you can ship these items as cargo.
Please contact either our Booking Agent or our port Agent for more information. You can also consult the I want to make a shipment section on our website.
Certain villages are located a few kilometers from the ports and are not accessible by foot. Here are the distances between villages / cities and their port.
Rimouski : 3 km
Sept-Îles : 0,2 km
Port-Menier: 1 km
Havre-St-Pierre : 0 km
Natashquan : 2 km
Kegaska : 1,3 km
La Romaine : 2,1 km
Harrington Harbour : 0 km
Tête-à-la-Baleine : 9,1 km
La Tabatière : 1,5 km
St-Augustin : 10 km (the village is not road accessible)
Blanc-Sablon : 3,2 km
Normally, the Bella Desgagnés stops in all ports between Rimouski and Blanc-Sablon, in both directions. However, given that the weather and navigation conditions can sometimes be difficult, the vessel may not be able to dock for the safety of the passengers and the vessel itself. There may also be other situations beyond the control of the Company (mechanical problems, dock unavailable, etc.) which require operational decisions in this regard. The Company then notifies customers with a reservation at this port of origin. If this is the case, the goods received will be stored and transported on the next trip, and passenger and vehicle reservations may be refunded or moved to a later date depending on availability.
You can consult the statistics of successful docking in ports for the last three (3) years by clicking on this link.
Note that, as stated on the boarding pass and on the freight and vehicle bill of lading:
“The carrier may at any time, and without previous notice, cancel or change the timetable, the destination or course of the ship and will not incur any liability for any damage to any passenger, including purely monetary loss due to cancellation or changes whether or not they may be caused by the Carrier’s negligence or that of its employees, agent and/or subcontractors.”