Je veux embarquer

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Boarding

Embarquement

All passengers must register at the Relais Nordik agency, or directly to the dock in Rimouski, Sept-Îles, or Havre-Saint-Pierre, at least 1 hour before the scheduled departure time. Passengers must then follow the pre-boarding procedure (registration, baggage check, boarding passes).

When registering at the agency or dockside, all adult passengers must present a valid, government-issued photo ID with the following information: first and last name, date of birth, gender, and address. Accepted IDs include driver’s licenses, Quebec health insurance cards, student ID cards, and passports.

Relais Nordik reserves the right to deny access to the ship to any passenger who fails to comply with these rules.

Delays

When making your reservation, once you have selected your itinerary, we recommend that you give us a telephone number (hotel or cellphone) or email address where we can reach you 24 to 48 hours prior to your ship’s scheduled departure time in the event of a delay. You can also regularly check the Ship’s position to see the its current expected departure time.

Important Information

Medical conditions

Please notify us of any medical conditions or physical mobility restrictions you or anyone traveling with you may have so we can help ensure your comfort and safety aboard the ship.

No smoking

Smoking is strictly prohibited aboard the ship (including cabins) except in the two designated outdoor smoking areas (sheltered from bad weather but not heated) on decks 3 and 8. Any passengers who violate this rule will be expelled from the ship at the next port, reported to the authorities, and charged a cleaning fee.

Baggage

Bagages

The term “baggage” refers to any luggage, travel bag, or other similar items used exclusively to transport personal effects belonging to the passenger and accepted as such by the Purser or any Relais Nordik representative.

For the safety and comfort of other passengers, baggage must remain in the passenger’s possession and be small enough to fit in the designated areas, such as paid lockers or under the passenger’s seat. Passengers must ensure that their luggage is securely stowed at all times and does not present a nuisance or risk of any kind to other passengers or employees.

Each passenger is entitled to a maximum of 20 kg of baggage. An excess baggage fee will be charged for every kg of baggage over this limit.

Perishable items and alcoholic beverages are forbidden in luggage. Any perishable item or other good is considered cargo and subject to cargo shipment conditions and rates.

Onboard personnel may reject any baggage that does not comply with these shipping standards, poses a risk, or cannot be handled or stowed safely on the ship.

Relais Nordik allows parents or guardians of young children to bring certain items deemed essential for their children, including milk or juice bottles, diapers, blankets, etc.

Cabins

Cabin description

CabinesAll passenger cabins come with a private toilet, sink, shower, and television. With the exception of Economy interior cabins located amidships, all cabins have either a porthole or window.

Cabins are divided into eight categories based on their size, layout, and amenities: Economy interior cabins (quadruple), Standard exterior cabins (quadruple), Standard exterior cabins (double), Superior exterior cabins (quadruple), Superior exterior cabins (double), Select exterior cabins (double), Select exterior panoramic cabins (double), and two Select Plus exterior cabins (double) that are adapted for people with reduced mobility.

Housekeeping

In accordance with our sustainable development policy, we make every effort to reduce the environmental footprint of our housekeeping services aboard the Bella Desgagnés. Sheets are changed at the end of the trip or as needed, and cabins are refreshed (bathroom, floors, waste baskets, new towels) twice for passengers on long trips.

Checkout policy

Cabins must be vacated 2 hours before you arrive at your destination or no later than 3 pm on the day you disembark.

Beds policy

On the ship, we strive to make as many beds as possible available to our passengers. Passengers pay for their own beds, and any unoccupied beds in a cabin remain available to other passengers.

Please note that if you are traveling alone and do not wish to share a cabin with other passengers, you will be required to pay a supplement for each unoccupied beds equal to the per-bed rate for your cabin class.

Meals

Repas

We offer our passengers two dining options: the dining room and the cafeteria. The dining room is available to all passengers aboard the ship at meal times. The dining room menu consists of a set-price table d’hôte menu with a choice of two or three main courses at each meal.Some extras are also available.

Please note that there is no food service in the dining room outside regular meal hours, but we invite you to join us in the cafeteria where an inexpensive menu is served.

Our dining room has tables for 2, 4, or 6, and you should expect to share your table with others.

Allergies

If you have any food allergies, it is important to notify us when you book your trip and to tell the Purser once you are on board the ship.

Dining room hours

Breakfeast:
Lunch:
Dinner:
7 am to 8:30 am
11:30 am to 1:30 pm
5:30 pm to 8 pm

Cafeteria hours*

General access: 7 am to 10 pm

* Limited service hours for full meals (ask onboard the ship for details).

Alcohol

Relais Nordik holds a license to sell alcohol, so you may not bring your own alcoholic beverages onboard the ship. However, we do offer a selection of wine and beer. Please ask onboard for information about drinks and drink prices.

Reservations, Payment, and Refund Policy

Reservations

All passengers, regardless of whether or not they wish to use a cabin during their trip, must make a reservation.

Reservations are valid only once they have been confirmed by Relais Nordik. A confirmation will be forwarded to the passenger on receipt of 50% of the total cost of the boarding pass. Payment must be made by credit card (Visa or MasterCard only).

Payment

If you are a passenger traveling without a vehicle or cargo, you must make your final payment by credit card (Visa or MasterCard) at least 14 days before the ship’s departure from Rimouski (Monday), by calling us with the necessary payment information.

If your reservation includes shipment of a vehicle (car, pickup truck, RV, or trailer), final payment must be made upon boarding. For more information please contact us or consult the I want to make a shipment page.

Refund policy

Any customers who opt to cancel a voyage for which they have made a reservation and paid a deposit must send a written notice of cancellation to Relais Nordik in Rimouski at least 14 days before the ship’s planned departure. Such customers will be entitled to a refund of 50% to 75% of the total deposit, per Relais Nordik’s policies. Customers requesting a refund must enclose all copies of the boarding pass in their possession and provide their full name, address, postal code, phone number, and email address.

Upon presentation of a medical certificate attesting to the customer’s inability to travel or a proof of death, the 14-day period will be waived and 100% of the total deposit will be refunded.

If you do not comply with the above deadline, Relais Nordik will not give any refund.

What do I do if I want to bring

Pets

Pets such as dogs, cats, or other animals accompanying a passenger must be kept in a carrier and placed in designated areas (heated and air conditioned kennels on Deck 3. We strongly advise you to bring your own carrier.

If you will be traveling with a pet, you must notify the agent at the port of embarkation at least 24 hours in advance to ensure the necessary space is available onboard. Once onboard, please see the Purser to register your pet.

In addition, you are responsible for keeping the carrier clean as well as the kennel area assigned to your animal throughout the voyage. Please make sure your pet and your pet’s kennel space is clean before departure.

Please note that pets are not allowed in areas reserved for passengers (indoor or outdoor) or in cabins. However, dogs can be taken out during stopovers (except on Anticosti Island, where dogs are not permitted), including the wharf at Port-Menier.

Watercraft

Watercraft (canoes, kayaks) are not permitted as passenger baggage. They must be registered as cargo and consigned to Relais Nordik personnel in advance. Reservations are mandatory.

Seafood, wildfowl, or other perishable products

These products are not permitted as baggage or personal items aboard the ship. They are subject to the goods handling procedures and rates in effect for shipping cargo. They will be transported in containers like other perishable items and are subject to regular unloading procedures. Unloading delays may occur. Check with our Booking Agent before purchasing such products during port calls.

Please note that you are responsible making all the necessary arrangements to have these items shipped to your home at your expense.

Camping gear

These items are not permitted as personal baggage. They must be registered as cargo and consigned to Relais Nordik personnel in advance to be placed into containers.

Please check with our Booking Agent for deadlines and handling procedures for these items.

Bicycles

Bicycles may be transported with you on your voyage (for a fee). You must bring your bicycles to the ship when boarding so they can be placed in bicycle containers. If you wish to use your bicycle at a stopover, please notify the purser at least one port in advance so arrangements can be made to unload your bicycle. Please note that bicycles will only be unloaded on day-time stopovers.

Vehicles (snowmobile, ATV)

You must bring in any vehicles 24 hours before your departure so they can be registered as cargo. They will be subject to the handling procedures and placed in containers.

Check with our booking agent for more information.

Cars

Reservations are required for car shipments. We will explain the terms and conditions to deliver your car.

Please note that aside from the allotted 20 kg of personal baggage, goods are not included in the car shipment rate and will be charged according to the rates in effect for each item.

Check with our Booking Agent for more information.

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