Traveling with your vehicle

Important information to know

• Our ship is a cargo-passenger ship and not a roll-on roll-off ferry. Your vehicle will therefore be transported in a container and will not be accessible for the duration of the trip.
• A vehicle is considered containerizable if it weighs 3000 kg or less and has maximum dimensions of 6 m long X 2.1 m wide X 2.1 m high including all accessories (mirrors, racks, etc.).  
• Be aware that it is possible to transport a limited number of non-containerizable vehicles.  
• Reservations are required and you must have your registrations ready when you call to book.

Vehicle reservation

• Port-Menier, Havre-St-Pierre, Natashquan, Kegaska, La Romaine, Tête-à-la-Baleine, Harrington Harbour, La Tabatière, Saint-Augustin and Blanc-Sablon.
  You have until noon on the Monday prior to the trip.
• Rimouski and Sept-Îles
  You have until Friday at noon preceding the trip

Boarding with a vehicle

• Kegaska: Must be there 3 hours before ship arrival
• Other ports: Must be there at least one hour before the ship’s arrival.

Refund policy for vehicles

The customer must cancel to be entitled to a refund. If the vehicle never showed up at the departure harbour without a call from the holder of the reservation to advise so, no refund is possible.

When a customer does not wish or cannot make the trip for which he has made a vehicule reservation for, he is entitled to a refund according to the following criteria:

• More than 14 days before the scheduled date of transport: 100% of the amount paid. (Require to call at the Relais Nordik office)
• Less than 14 days before the scheduled date of transport, and before noon on Monday of the week of departure: 75% of the amount paid. (Require to call at the Relais Nordik office)

It is possible for a customer to modify a reservation less than 14 days before the scheduled date of transport, and before noon on the Monday of the week of departure. In this case, Relais Nordik is entitled to charge an administrative fee of 15%.