Reservation and refund policy
of Relais Nordik – 2023-2024 season
Reservation policy : To ensure availability on board, all passengers must make a reservation in advance.
Payment and refund policy for cruise packages
- When the reservation is taken, we will ask you to pay in full in order to confirm the reservation.
- A confirmation will be forwarded to the passenger upon receipt by the Carrier of 100% of the total cost of the boarding pass, as per the Carrier’s policies. A non-refundable amount of 15% of the entire cost of the reservation up to a maximum of $350 is applicable. Payment must be made by credit card. Only Visa and MasterCard credit cards are accepted.
- Excluding the non-refundable portion of 15% of the total cost of the reservation up to $350, all purchases made are fully refundable up to 49 days prior to the scheduled travel date. It is possible to reschedule the trip based on availability or to request a credit for the value of the purchase up to 28 days before the scheduled travel date. If the customer opts for a credit, it will be valid for a one-year period.
- An administrative fee of 5% of the total cost of the reservation up to a maximum of $150 (plus taxes) is required and must be paid by the client to change or apply for a travel credit valid for a period of one year (payable at the time of change).
If Relais Nordik is forced to cancel a trip, due to measures imposed by public authorities, the amount paid will either be fully refunded or credited for a trip during the following season, depending on the customer’s preference. Upon presentation of a medical certificate attesting to the inability of the client to travel or proof of death of the client, the delays mentioned above will be waived and 100% of the total amount paid by the client will be refunded.
Payment and refund policy for maritime passages
- A confirmation of the reservation is sent to the passenger after the receipt of the payment by credit card for the total cost (100%) of the boarding pass.
- 100% refundable up to 6 hours before the scheduled arrival time of the ship according to the official schedule displayed (cancellation notice must be sent by email or canceled via your account).
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