Cargo claim - Relais Nordik

Claims processing Relais Nordik inc

We are sincerely sorry that your merchandise was damaged or lost. While we always strive to deliver an exceptional shipping experience, it is important for our customers to understand the claims process and our service guarantees/refund policy. We therefore invite you to read our cargo claim policy.

In order to process your request within a reasonable time, please complete the following online form. One of our employees will contact you afterwards.

We would be grateful if you would return this form to us within thirty (30) days of receipt of the shipment, as indicated on the waybill signed by the consignee

The claimant must be the customer paying for the transport fee on the sea waybill

"*" indicates required fields

Claimant information

Claimant's first name and last name or the name of the company*

Customer number (if applicable)

Contact name*

Address*

Phone*

Email*

Trip number*

Sea waybill number*

This field is hidden when viewing the form

Date*

Claim request

Location of the incident*

Type of good*

Kind of damage*

Amount claimed

Did you collect the merchandise and have it with you?*

Yes

No

Description of the damage*

Joined documents

(Those documents are mandatory to process your request)

Sea waybill*

Max. file size: 128 MB.

Vehicle inspection form if applicable

Max. file size: 128 MB.

Purchase invoice or repair estimate*

Max. file size: 128 MB.

Picture of the damage

Max. file size: 128 MB.

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