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Information

Reservations

Space reservation

Space must be reserved with Relais Nordik for all cargo shipments. Reservation deadlines vary according to cargo. Please make sure to reserve your cargo space by the required deadline.

For more information or to make a reservation, please contact our Booking Agent.

Shipping priority

Any cargo considered by Relais Nordik as items of subsistence or survival for the residents of Anticosti Island and the Lower North Shore may be given priority over any other goods, including cargo for which space on the ship was reserved in advance.

Resident service and Operating Hours

Port hours

All cargo must be delivered during the loading port warehouse opening hours per Relais Nordik receiving schedule.

Relais Nordik cannot at any time be held liable for any delays in cargo delivery to the port of discharge resulting from the shipper’s non-compliance to the schedule.

Resident

A resident is a person whose main permanent residence is located in one of the communities on the Lower North Shore (from Kegaska to Blanc-Sablon) or Anticosti Island.

Students enrolled full time at an educational institution outside Anticosti Island or the Lower North Shore are considered residents, provided at least one of their parents or legal guardians is considered a resident.

Non-resident

A non-resident is anyone who does not meet the definition of resident, i.e., a person whose main permanent residence is not located in one of the communities on the Lower North Shore (from Kegaska to Blanc-Sablon) or Anticosti Island.

Insurance and Claims

Cargo insurance

Assurance et réclamation

Relais Nordik offers shippers cargo insurance for goods and vehicles. This insurance covers cargo against direct loss or damage from the time it is received at its warehouse to the time of delivery.

For more information, please ask about insurance when booking your space.

Claims

Claims on damaged or missing vehicles or goods must be provided in writing to the Agent at the port of discharge upon unloading.

To avoid lengthy delays, and without limiting the period provided for by law, claimants must present detailed claims with all supporting documentation within 30days of receiving the vehicles or goods.

Claim procedure:

  1. Complete the claims form.
  2. Attach the sea waybill (clearly annotated by the Agent or Relais Nordik’s authorized representative) signed and dated by the consignee or its representative or subsequent carrier.
  3. If claiming damaged goods, please attach photos of the damaged item (taken by the Agent or Relais Nordik’s authorized representative).
  4.  In case of a claim for damage to a vehicle carried by Relais Nordik attach the inspection sheet.
  5. Attach a copy of the shipping invoice.
  6. Have the Purser, First Mate, or Warehouse Manager complete the appropriate part of the claims form.

If the above procedure is not followed, shippers are presumed to have received their vehicles/contents or their cargo in good condition.

Delivery, Storage, and Liability

Delivery date

Livraison, entreposage, responsabilité

Please note it may take up to 2 weeks to ship any general cargo.

Please allow 3 weeks for the shipment of heavy tonnage (over 50 metric tons), construction materials, and heavy machinery.

Please allow 4 weeks for the shipment of dangerous goods, including wood coated with hazardous products.

Delivery periods are calculated from the delivery date when the cargo was received by a Relais Nordik agency. Please check the port’s opening hours and contact the designated Agent at the shipping port to determine the best time to receive your type of cargo.

Storage fees

Any cargo that is offloaded and still in the warehouses, containers, or other areas of the port operated by Relais Nordik or its agents 48 hours after the arrival of the ship at its destination will be subject to additional daily storage fees (per metric ton) for each day exceeding the above period.

Liability/Limitation

Relais Nordik’s liability is limited in all cases to no more than $1,500 per item, package, or unit for damage or loss of any kind, including as a result of a delay in delivery for any reason, even if the damage, loss, or delay is a result of fault or negligence on the part of Relais Nordik.

Relais Nordik assumes no liability for any indirect costs, charges, or damages resulting from any loss or damage to the cargo or any delay in its delivery.

General Cargo

Labeling and Packaging

Goods packaging
All goods delivered to Relais Nordik must be properly wrapped, labeled, and packaged as per maritime transport standards to protect them against the handling and carriage risks inherent in its operations. Relais Nordik reserves the right to refuse any goods if it is not properly labelled or packaged

Labeling and packaging guide (PDF).

Cargo Categories

There are twelve product categories:

  • Category 100 – Live animals
  • Category 200 – Foodstuffs
  • Category 300 – Household furniture, electric appliances, and personal belongings
  • Category 400 – Building materials and aggregate
  • Category 500 – Mechanical parts and heavy machinery
  • Category 600 – Pleasure craft and recreational vehicles
  • Category 700 – Petroleum and chemical products, gas, and empty containers
  • Category 800 – Open boats and fishing equipment
  • Category 900 – Tanks of all kinds
  • Category 1000 – Utility and telecommunications
  • Category 1100 – Cargo not otherwise indexed by name (NOIBN)
  • Category 1200 – Surcharges and discounts
    • Heavy items and cargo that are 20 m or longer
      Relais Nordik is not required to ship any goods whose gross unit weight is over 30 mt or longer than 20 m.
    • Recyclable products
      Relais Nordik offers a discount for the transport of recyclable, empty non-refundable containers and recyclable materials such as paper, cardboard, plastic, glass, metal, tires, batteries, oils, and computer equipment previously shipped to Anticosti Island or the Lower North Shore for recycling.

Perishable and Dangerous Goods

Marchandise périssable et dangereusePerishable goods

Heating, refrigeration, and freezing services are available for a surcharge. You must request the required service when booking space on board.

However, Relais Nordik may, without prior agreement, provide heating, refrigeration, or freezing at the expense of the shipper, as required by weather conditions, to protect and conserve the cargo.

The shipper must indicate on each shipment whether the cargo to be carried requires heating, refrigeration, or freezing, and if so, make mention of this on the sea waybill and dock receipt.

Dangerous cargo

Relais Nordik undertakes to carry products classified as dangerous goods by the International Maritime Dangerous Goods Code (IMDG), in compliance with maritime and land legislation and regulations covering the transport of dangerous materials.

While not an expert on the subject, the shipper is entirely responsible for packaging and identifying dangerous goods in accordance with the Transportation of Dangerous Goods Act. It is illegal for a shipper to receive, handle, or ship dangerous goods that have not first been properly prepared and documented. The shipper must ensure that the documents are properly completed by a trained and/or certified Agent.

The shipper must also pay any expenses incurred by Relais Nordik for non-compliance with standards relating to the transportation of dangerous goods . Any direct or indirect loss, delay, charge, or damage incurred by Relais Nordik for non-compliance with these standards will be charged to the shipper, and Relais Nordik reserves the right to refuse the cargo.

The transportation of dangerous goods is subject to prior booking of space aboard the ship. For more information or to make a reservation, please contact our Reservation Agent.

Vehicles

Containerized vs. Non-containerized

Containerized

Conteneurisable vs non-conteneurisableContainerized vehicle

Refers to a vehicle weighing no more than 3,000 kg and measuring no more than 6 m in length, 2.1 m in width and 2.1 m in height.

Containerized personal vehicle

Refers to a containerized vehicle that is owned or leased by an individual for personal or recreational use. The vehicle must be accompanied at all times by its driver while aboard the ship.

Non-containerized

Non-containerized vehicle

Refers to a vehicle weighing more than 3,000 kg and measuring more than 6 m in length, 2.1 m in width and 2.1 m in height.

Non-containerized personal vehicle

Refers to a non-containerized vehicle that is owned or leased by an individual for personal or recreational use. The vehicle must be accompanied at all times by its driver while aboard the ship.

Types of Vehicles

Truck

Types de véhicules

Refers to a road vehicle with a net weight of more than 3,000 kg, manufactured for goods carriage and/or for transporting any permanently installed equipment.

Scooter

Refers to a two- or three-wheeled passenger vehicle, other than an all-terrain vehicle, with an engine size of 50 cc or less and an automatic transmission, as well as three-wheeled passenger vehicles designed to transport disabled individuals.

Motorcycle

Refers to a two- or three-wheeled passenger vehicle weighing less than 1,500 kg, other than an assisted bicycle or an all-terrain vehicle, and with at least one feature that distinguishes it from a scooter or moped.

Trailer

Refers to a road vehicle designed to be towed by another vehicle and that may or may not remain in a horizontal position when not attached.

Vehicle

Refers to a road vehicle, motorized or otherwise, designed primarily for the persons or goods carriage.

Passenger vehicle

Refers to a motor vehicle, other than a motorcycle, scooter, or truck, which is designed for the carriage of no more than 9 passengers at a time.

Heavy vehicle

Any vehicle weighing over 9,000 kg is subject to a surcharge calculated based on the total weight according to the fee schedule “Heavy Load Surcharge” and is subject to prior space booking aboard the ship and port authorities’ approval.

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